How to troubleshoot Windows startup problems
Sometimes Windows begins to load but then stops responding during the startup process. In most cases, the problem is a new piece of hardware, a new program, or a corrupted system file. Follow the instructions below to troubleshoot the problem. Try to start your computer after each step. Continue to the next step only if Windows continues to fail during startup.
To troubleshoot startup problems
Restart your computer. Immediately after the screen goes blank for the first time, press the F8 key repeatedly. The Windows Advanced Options menu appears. If the menu does not appear, restart your computer and try again. Use the cursor keys on your keyboard (your mouse will not work) to select Last Known Good Configuration, and then press ENTER. Windows XP attempts to start.
If you recently installed new hardware, shut down your computer and disconnect the hardware. Then, restart Windows XP and troubleshoot your hardware to get it working properly.
Restart your computer and press F8 again. This time, choose Safe Mode and press ENTER. Windows XP attempts to start in Safe Mode, which does not automatically start programs and hardware, and displays very primitive graphics. If Windows XP starts successfully in Safe Mode, you can remove any programs or updates you have recently installed. Then, restart your computer normally.
Additional troubleshooting is possible, but it can be complicated and may require reinstalling Windows XP. Contact technical support for further troubleshooting assistance. Alternatively, you can perform a repair installation of Window XP. It might solve your problem. However, you will lose some settings and need to reinstall updates.